ckd33 Privacy Policy

1 Introduction and Scope

ckd33 is a safe and reliable online gaming platform operating for players in Bangladesh. Our privacy policy is designed to ensure the protection and proper use of your personal information. This document presents a transparent picture of our data relationship with you.

This privacy policy applies to the ckd33 website, mobile platform, and all associated services. By using our services, registering an account, or conducting any transaction, you will be considered to have consented to providing your information under this policy.

We believe data protection is not merely a legal obligation — it is our ethical responsibility to our users. ckd33 always respects the privacy of your information and makes every effort to protect it.

2 Information We Collect

ckd33 collects various types of information as needed to provide its services. This information comes mainly from two sources: information you provide directly and information collected automatically through your use of our platform.

2.1 Information You Provide Directly

When you register with ckd33 or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Contact details — email address and mobile number
• Residential address and nationality
• Identity verification documents (national ID card, passport)
• Payment information (bKash / Nagad / Rocket / Upay account numbers)
• Any additional information you provide when creating your account

2.2 Automatically Collected Information

The following technical information may be automatically logged while you use the platform:

• IP address and device information
• Browser type and operating system
• Date and time of access to the platform
• Gaming history and transaction records
• Session data and browsing behaviour

3 Purpose of Data Use

ckd33 uses your information only for specific and lawful purposes. We process your personal information for the following reasons:

3.1 Service Operations

• Completing account registration and identity verification
• Processing deposit and withdrawal transactions
• Correctly delivering bonuses and promotions
• Ensuring 24/7 customer support in Bengali

3.2 Security and Compliance

• Preventing fraud and unlawful activity
• Age verification (ensuring the 21+ age requirement is met)
• Complying with Anti-Money Laundering (AML) policy
• Maintaining the security and integrity of the platform

3.3 Improving Services

• Creating a personalised experience based on your preferences
• Making technical improvements to the platform and fixing issues
• Keeping you informed about new offers and updates with your consent
• Supporting the implementation of responsible gaming policy

4 Data Storage and Protection

ckd33 takes industry-standard technical and organisational measures to keep your personal information secure. Our data protection practices are as follows:

4.1 Technical Protection

• 256-bit SSL encryption used for all data transfers
• Data stored in databases is kept in encrypted form
• Regular security audits and risk assessments conducted
• Firewalls and intrusion prevention systems kept active

4.2 Data Retention Period

We retain your information for the entire time your account remains active and for any additional period required by legal obligations. Records of financial transactions are generally kept for as long as required under applicable law.

Following a request to close your account, all personal information that is not legally required to be retained will be deleted or anonymised within a reasonable time.

5 Data Sharing with Third Parties

ckd33 does not sell your personal information to any third party for commercial purposes. However, sharing information may be necessary in certain specific circumstances:

5.1 Service Providers

Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technical support. All such parties operate under strict confidentiality agreements and may not use your information for any other purpose.

5.2 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or other lawful legal process, we are obliged to comply with the law. In such circumstances we will make every effort to notify you where possible.

5.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred; however, the terms of this privacy policy will continue to apply and you will be notified in advance.

6 Cookies and Tracking Technologies

The ckd33 website uses cookies and similar tracking technologies. These are small data files stored in your browser that help improve the functionality of our platform and your experience.

6.1 Types of Cookies

• Essential Cookies: Essential for login sessions and security — the platform cannot function properly without these.
• Functional Cookies: For remembering your preferences and language settings.
• Analytics Cookies: For analysing platform usage to improve our services.
• Security Cookies: For detecting and preventing fraudulent activity.

You can control or disable cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.

7 Your Rights Regarding Your Information

As a ckd33 user, you have certain important rights regarding your own personal information. We are committed to upholding these rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances, you have the right to request that your information be deleted.
• Right to Restrict Processing: In some cases, you can ask for the processing of your information to be limited.
• Right to Data Portability: Where applicable, the right to receive your information in a structured format.
• Right to Object: You can object to your information being used for specific purposes.

To exercise any of the above rights, please contact our support team. We will generally respond to your request within 30 business days. We may ask for some information to confirm your identity.

8 Children's Privacy

ckd33 strictly refrains from providing services to anyone under the age of 21. Our platform is for adults aged 21 and over only.

We do not knowingly collect any personal information from minors. Age verification during registration is mandatory. If we become aware that information from a minor has been collected, we will delete it immediately and close the associated account.

If parents or guardians believe that their minor child's information is held by us, please contact us immediately.

9 Changes to the Privacy Policy

ckd33 may update this privacy policy from time to time. This policy may be reviewed and revised to reflect platform changes, addition of new services, legal changes, or alignment with industry best practices.

If any significant changes are made, we will notify you in the following ways:

• Displaying a notice on the platform's main page
• Sending a message to your registered email address
• Requesting your consent to the updated policy at your next login

Continued use of the platform after any changes will be considered as your consent to the new policy. If you do not agree with the changes, you may request to close your account.

The "Last Updated" date shown at the top of this page indicates the date of the most recent change.

10 Contact and Complaints

For any questions, concerns, or requests related to the privacy policy, please contact our data protection team. We take your enquiries seriously and aim to respond promptly.

• Get immediate assistance via 24/7 live chat
• Send detailed requests by email: [email protected]

We generally respond to emails within 72 hours on business days. For urgent matters, please use live chat directly.